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Effective date: 30 April 2021
Terms and Conditions for participating in the IQOS Auto Delivery programme

1. Application of Terms/Eligibility

1.1 These terms and conditions (‘Terms’) are applicable to and govern your participation in the IQOS Auto Delivery program (‘Auto Delivery). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris (New Zealand) Limited, 46 Sale Street, Auckland Central, Auckland 1010, New Zealand (‘Philip Morris’, ‘we’, ‘our’, ‘us’).

1.2 You are only eligible to participate in the IQOS Auto Delivery program if you are an adult smoker or vaper over the age of 18, or a registered IQOS product user and you are registered in our database and normally resident in New Zealand or Australia.

1.3 By registering and signing up for IQOS Auto Delivery, you agree to be bound by these Terms which govern your IQOS Auto Delivery subscription.

1.4 If you do not agree (or cannot comply) with the Terms, then you are not permitted to participate in IQOS Auto Delivery.

1.5 No modification of these Terms is permitted by you, unless Philip Morris expressly agrees in writing.

1.6 Your subscription to IQOS Auto Delivery is at our discretion and we may terminate your right to participate in IQOS Auto Delivery for any reason, including if you breach any of these Terms.

1.7 Philip Morris also reserves the right to amend these Terms and IQOS Auto Delivery without notice at any time. If you do not agree to any such amendments you may terminate your subscription.

2. Subscription, duty and GST

2.1 Auto Delivery pricing includes Australia tobacco excise duty, if applicable, and GST. The amount arising from your Auto Delivery will be paid to the Australian Border Force by Philip Morris’ Delivery Partner upon importation into Australia.

2.2 When you subscribe for Auto Delivery you agree to receive the product/s on an ongoing basis. You authorise us to charge your credit or debit card to process your initial order upon completing the initial transaction on our website.

2.3 When you subscribe for Auto Delivery, you authorise us to debit payment for your future orders. These payments will be charged every fortnight or month, depending on your subscription frequency.

Your debit or credit card will be charged after the order cut-off day. However, we will not charge you if you have cancelled your Auto Delivery registration in your profile.

It’s important to let you know, you cannot change or amend your Auto Delivery preferences after you have subscribed. You will need to cancel your Auto Delivery and re-subscribe.

2.4 If we are unable to process payment for your Auto Delivery order for any reason, your Auto Delivery subscription may be cancelled by us. We will notify you via e-mail if this occurs and provide options to try and resolve the problem.

2.5 Your subscription to and use of Auto Delivery constitutes your consent to be bound by these Terms and Conditions.

2.6 Auto Delivery subscriptions are only available on selected products and in certain quantities (if specified), as notified by us from time to time. We can, in our absolute discretion, choose to cease the use and availability of Auto Delivery at any time.

2.7 Auto Delivery does not require you to subscribe for a minimum duration. You may cancel Auto Delivery at any time by logging into your individual profile on the IQOS website or you can contact our call centre at 1800 476 728. If you are cancelling your subscription close to your next scheduled billing date, you will need to provide us with a minimum of 24 hours’ notice before scheduled billing occurs to avoid the following fortnight or month’s subscription being processed. Cancellation of your Auto Delivery subscription will not incur a cancellation fee.

2.8 We will try our best to ensure the availability of the products you have ordered on our Website but cannot guarantee product availability at any given time. If we are out of stock for any product, we may not be able to deliver your entire order to you. If this occurs, we will contact you and let you know what alternative products are available in stock (if any). We will not be liable for any consequences (neither direct or indirect) suffered or incurred by you as a result of not being able to fulfil your order.

2.9 We reserve the right to cancel or refuse any application or subscription for Auto Delivery at any time, without notice to you.

2.10 Auto Delivery subscription is subject to our shipping and return policy. Please see our shipping and return policy for further information.

3. Email Communications

3.1 You acknowledge and agree that by subscribing to IQOS Auto Delivery and providing us with your email address, we may send you commercial electronic messages including but not limited to communications about our products and special offers.

3.2 You may unsubscribe from our communications at any time by clicking on the ‘unsubscribe’ or ‘Opt Out’ hyperlink in our emails or texts. You can also update your email communication preferences on the ‘My Profile’ page of our website, after signing into your online IQOS account.

4. Miscellaneous

These Terms are subject to the laws of New Zealand. Any legal dispute will be subject to the exclusive jurisdiction of New Zealand.

For questions, inquiries and contact information please refer to or contact us at 1800 476 728.