It's easy when you know how. Learn how to use, clean, and charge your IQOS and find quick tips.
Enjoy one-to-one support with our team of experts as you switch to IQOS.
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device.
If you're on holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.
Get in touch
Our dedicated customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 5:30pm
Get rewarded when you shop directly with IQOS. Earn IQOS Rewards Dollars with every purchase* - it's that simple. Sign up today and get a bonus of 
25 on us.
Start earning
*Excludes purchases of tobacco sticks
IQOS Rewards Dollars
You are about to remove yourself from IQOS REWARDS
You will lose all of your points and will be unsubscribed from the IQOS mailing list
You have a IQOS Rewards available to for redemption
Are you sure you would like to remove yourself from IQOS Rewards?
IQOS Rewards Dollars
Check out how to earn and spend your IQOS Rewards Dollars below.
Earn 5% of every dollar spent as IQOS Rewards Dollars
No minimum purchase amount needed.
Sign up bonus
Earn 25 when you sign up for IQOS Rewards
You can choose to spend your IQOS Rewards Dollars partially or fully at checkout - it's up to you.
Note: IQOS Rewards dollars cannot be redeemed to purchase tobacco sticks.
