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We Care

To purchase products from this website, you need to provide hard age verification you are 18+.

Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk-free and provide nicotine, which is addictive. Only for use by 18+ who would otherwise continue to smoke or use other nicotine products.
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Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Pay monthly

    Enjoy today, pay on your terms

  • Get support

    Care you can count on

  • Enjoy privileges

    Made to inspire you


Create an IQOS account, register your device, unlock your extended care and support.

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Pay monthly

Enjoy flexibility with a range of payment options or relax in the knowledge that your everyday essentials are delivered automatically to you.

  • Auto Delivery

    Your everyday essentials delivered automatically to you. Never worry about running out.

  • Splitit

    Buy now and pay in three interest-free instalments.

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Experiences are better shared.

Recommend IQOS to a friend* through our referral program and you can both be rewarded.

Refer a friend

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Get support

Get all-round support from the moment you choose IQOS.

See support services

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Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

  • Privileges and more

    Enjoy special offers on your favourite products, vouchers for referring your friends* to IQOS and more.
  • IQOS Rewards

    Loyalty goes both ways. Earn and spend whenever you shop directly with IQOS.**

Join IQOS Rewards today and discover just how rewarding being an IQOS Rewards member can be.

Join IQOS Rewards

Refer a friend

Recommend IQOS to a friend* and earn extra privileges for both of you.

Got a question?
Find the answer in our FAQs.


Get in touch

Our dedicated customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 5:30pm

  • Chat

    Live chat

    Click on the icon to chat with us.

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  • Phone


    Give us a call on 1800 476 728

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    Video call

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  • Email


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    Got a question?

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