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Care you can count on.
Privileges to inspire you.
We’re by your side as you take the next step on your journey with IQOS.
Pay monthly
Enjoy flexibility with a range of payment options or relax in the knowledge that your everyday essentials are delivered automatically to you.
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Auto Delivery
Your everyday essentials delivered automatically to you. Never worry about running out.
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Splitit
Buy now and pay in three interest-free instalments.
Experiences are better shared.
Recommend IQOS to a friend* through our referral program and you can both be rewarded.
*Your friend must be a 18+ smoker or vaper.
Get support
Get all-round support from the moment you choose IQOS.
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How-to guides
Learn how to use, clean and charge your IQOS.
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Personalised support*
Enjoy one-to-one support with our team of experts as you switch to IQOS.
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Troubleshooting
Online tools to help you troubleshoot your device.
*Services available upon device registration. Terms and conditions apply.
Enjoy privileges
Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.
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Privileges and more
Enjoy special offers on your favourite products, vouchers for referring your friends* to IQOS and more. -
IQOS Rewards
Loyalty goes both ways. Earn and spend whenever you shop directly with IQOS.**
Join IQOS Rewards today and discover just how rewarding being an IQOS Rewards member can be.
*Your friends must be 18+ smokers or vapers. **IQOS Rewards Dollars cannot be earned or redeemed on tobacco stick purchases.
Refer a friend
Recommend IQOS to a friend* and earn extra privileges for both of you.
*Your friend must be a 18+ smoker or vaper.
Got a question?
Find the answer in our FAQs.
Get in touch
Our dedicated customer care team is here for you. Get in touch using one of the following options.
Monday to Friday, 9am to 5:30pm
25 on us.