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We Care

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Personalised support.

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A little help to get you started.

Discover the difference our team can make, as you switch to IQOS. From sharing tips to help you get started, to being on hand to answer your questions. Our team is here to guide you and help you take the next steps on your switching journey.

We're ready when you are.

Our Personalised Support service is available to all registered users Monday to Friday, 9am - 5:30pm. We offer support by text, phone and video call. If you haven’t registered yet, don’t worry, the team can help you out.

Free text “Support” to 5998 Give us a call on 1800 476 728 Book your video call with us here
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Get in touch

Our dedicated customer care team is here for you. Get in touch using one of the following options.

Monday to Friday, 9am to 5:30pm

  • Chat

    Live chat

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  • Phone


    Give us a call on 1800 476 728

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  • Video call

    Video call

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  • Email


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